Customer Success Manager
Waymark
This job is no longer accepting applications
See open jobs at Waymark.See open jobs similar to "Customer Success Manager" Detroit Venture Partners.Customer Service, Sales & Business Development
Detroit, MI, USA · Remote
USD 60k-75k / year
Posted on Mar 8, 2025
Waymark is searching for an effective communicator with a great work ethic to join our tight-knit Customer Success team.
We’re building a cutting-edge, AI-powered video generator and work with household names across industries. As a Customer Success Manager, you’ll serve as the primary point of contact delivering solutions for these customers. You’ll build close, long-lasting, relationships with your contacts, while ensuring the highest level of satisfaction for every customer.
Not only will you be a key part of our team - you’ll also collaborate with the rest of the Waymark by generating case studies and testimonials, assisting in customer data analysis, communicating product ideas, and identifying industry trends.
We’re building a cutting-edge, AI-powered video generator and work with household names across industries. As a Customer Success Manager, you’ll serve as the primary point of contact delivering solutions for these customers. You’ll build close, long-lasting, relationships with your contacts, while ensuring the highest level of satisfaction for every customer.
Not only will you be a key part of our team - you’ll also collaborate with the rest of the Waymark by generating case studies and testimonials, assisting in customer data analysis, communicating product ideas, and identifying industry trends.
- Application Deadline
- March 16, 2025
- Department
- Customer Success
- Employment Type
- Full Time
- Location
- Detroit [Remote]
- Workplace type
- Fully remote
- Compensation
- $60,000 - $75,000 Base, $72,000 - $90,000 OTE
- Reporting To
- Senior Customer Success Manager
Your Responsibilities
- Report directly to Customer Success Leadership
- Communicate with customers to understand their needs and build trust
- Collaborate with all internal departments (Sales, Marketing, Creative, Product & Engineering)
- Working in partnership with our Product Adoption team, who are responsible for training; this role will be more focused on the strategic side of Customer Success and partnership growth
- Meet account KPIs and establish plans to achieve these targets with the customer
- Collect and analyze data to learn more about customer needs and help identify creative and product opportunities
- Conduct strategy meetings with client leadership to understand, plan, and execute various product adoption tactics
- Respond to questions, feedback or complaints with a sense of urgency and prevent repeat issues by improving processes
- Act as a customer advocate with a focus on improving the customer experience
Requirements for this Role
- 3-4 years of B2B Customer Success/Account Management experience
- Track record of customer satisfaction while managing a book of business $1M+ ARR
- Proficient navigating CRM and CSP tools, Hubspot and Vitality experience preferred
- Excellent communication skills, both verbal and written
- Fast learner with the ability to take direction and improve upon it
- Positive person who enjoys meeting new people and building relationships
- Ability to collect, track, and analyze large amounts of data
The Perks
- Medical, dental, vision, and life insurance with 100% of your premium covered
- HSA options + company contribution
- 401k with company match
- Unlimited vacation days
- Generous parental leave policy
- All-year summer Fridays
- Fully remote
- Annual stipend for your at-home work setup
- Weekly lunch stipend to support a minority-owned business
- Monthly wellness stipend
- Professional development time and budget
About Waymark
We’re on a mission to make great video accessible to everyone – by building powerful, intuitive products that make creative easy.
If that sounds good to you, we’d love for you to apply — even if you live outside the Detroit area (yes, we are remote-friendly, thanks for asking).
Our Hiring Process
Stage 1:
Applied
Stage 2:
Recruiter Interview
Don't see the position you're looking for? Submit your information and we'll be in touch if you might be a good match for future opportunities to join the Waymark team as they become available!
This job is no longer accepting applications
See open jobs at Waymark.See open jobs similar to "Customer Success Manager" Detroit Venture Partners.