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Customer Success Manager

WSC Sports

WSC Sports

Posted on Thursday, May 9, 2024

Customer Success Manager

  • Account Management
  • Israel
  • Intermediate
  • Full-time


WSC Sports, the pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You'll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At WSC Sports, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that's just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.

What you’ll do:

As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

  • Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively
  • Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal
  • Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales
  • Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
  • Extract value matter data from BI tools, and reports
  • Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and products
  • Build best practices methodologies and be your trusted customer's consultant


What you’ll need:

  • 2+ years of customer success/account management/equivalent role background
  • Experience in upsell and renewals
  • Experience in working in a tech B2B company with SAAS products
  • Interest in sports, watching and talking about sports daily
  • Ability to understand complex technology and explain it simply
  • Prior onboarding/project management experience, preferably in a SaaS company
  • Willingness to frequently travel domestically and abroad

Bonus Points:

  • Experience in the sports industry and social media
  • Media streaming familiarity
  • Additional languages: French, Spanish, German