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Customer Success Manager

WSC Sports

WSC Sports

London, UK
Posted on Tuesday, February 27, 2024

Customer Success Manager

  • Account Management
  • London
  • Full-time


WSC Sports, the pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You'll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At WSC Sports, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that's just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.

What you’ll do:

  • Serve as the relationship owner for our UK-based clients
  • A key point of contact for all areas, from technical integration to product implementation and content delivery.
  • Utilize project management skills to drive seasonal/annual project planning, governance, and onboarding including detailed deployment timelines.
  • Work closely with our account, product, and technical delivery teams based at the Tel-Aviv HQ
  • Deliver quarterly business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from BI tools and reports.
  • Build best practices methodologies and be your trusted customer's consultant.
  • Identify upsell opportunities, leverage them, and discuss them directly with the customer.


What you’ll need:

  • 5+ years of background in Customer Success/Account Management/equivalent role.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding/project management/training.
  • Interest in sports, watching and talking about sports daily.
  • Experience in video/social media/media streaming - an advantage.

Bonus Points:

  • Experience in the sports industry and social media
  • Media streaming familiarity
  • Additional languages: French, Spanish, German

*Location: London

**The position is full time