Why you'll love this role

The Senior Operations Manager is the leader of the Authentication Centre and a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfilment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work cross-functionally with the business teams as they develop short- and long-term growth strategies.

What you'll do

• Establish team member responsibilities to meet the daily business demands and productivity targets
• Leading and developing a team
• Ensure accurate and on-time fulfilment and shipment of all customer orders
• Supervise and train the operations team to optimise quality and productivity for a high-growth environment
• Proactively identify and lead process improvement initiatives
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Manage raw materials procurement and inventory levels
• Support digital asset management for the online product catalog
• Develop, implement and maintain standard operating procedures
• Provide reporting on daily, weekly, and monthly key performance metrics
• Maintain accurate inventory through proper inventory management and cycle count procedures
• Establish and manage an operations budget
• Deliver balanced scorecard
• Work cross-functionally with all departments to identify, develop and execute process improvements

About you

• Extensive operations, supply chain, or retail experience
• Proven and demonstrated leadership experience - direct people management
• Proven management experience running high volume pick and pack warehouse, manufacturing, production, or distribution environment
• Bachelor's degree
• The ability to thrive in an ambiguous environment
• Strong analytical and problem-solving skills
• Demonstrated experience with effectively delegating and managing time
• Demonstrated experience with setting and communicating clear expectations and measuring performance results. Experience holding people accountable for achieving goals within expected timelines
• Develop talent
• Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
• Lean / Six Sigma certifications a plus