Signal Advisors is on a mission to solve the retirement crisis. 69% of Americans do not work with a financial advisor today, and only a quarter have a financial plan. Our team is reimagining a 60-year-old industry—bringing new technologies, comprehensive services, and an inspired vision to financial advisors. Supported by our incredible investors, we’ve grown from a small Detroit-based team in 2020 to over 100 team members dispersed across the country.

We are: Empowering Leaders. Client Advocates. Entrepreneurial Champions.

Our team is a blend of industry experts and technologists building a better business, together. We’re in it for the long haul. Are you looking to be part of a dedicated, dispersed team where you can architect your impact and shape the company’s vision? Join us at Signal!

OPERATIONS COORDINATOR

We are seeking a highly organized, detail-oriented Operations Coordinator to manage the daily operations of our Consumer Call Center Support Team- Magic Meetings! This role will focus on ensuring operational efficiency, supporting the call center team, coordinating with advisors, and managing tasks to support day-to-day operations of the department. While this position will assist with advisor coordination, it will not serve as the primary relationship owner.

The ideal candidate thrives in a fast-paced environment, is proactive in identifying process improvements, and is passionate about delivering exceptional customer and advisor support.

WHAT YOU’LL GET TO DO

• Oversee the day-to-day operation coordinations of the Magic Meetings Team, ensuring seamless execution of sales and customer service functions
• Identify and implement process improvements to enhance customer satisfaction, operational efficiency, and team productivity
• Maintain and update internal systems and CRM tools to track customer and advisor activity and engagement
• Assist with reporting, data analysis, and tracking key performance metrics for management
• Oversee service operations and act as a secondary point of contact for advisors, ensuring all inquiries and issues are resolved efficiently and professionally
• Support the onboarding and administrative process for new advisors, ensuring they receive necessary resources and guidance

WHAT WE’RE LOOKING FOR IN TEAM MEMBERS

🗣 Intentional Communicator

Our work is centered around effective communication in a remote environment. We utilize multiple ways to communicate within our team and across the company. You understand and demonstrate excellent communication skills, which includes thoughtfully listening to, distilling, and presenting information that is clear and easily digestible.

🔄 Accountable

Our teams at Signal are small but mighty—we expect team members to work independently, grab the jump ball, and get it past the finish line. Receiving & giving feedback is crucial to accountability. You should be someone that’s comfortable with a culture of continuous feedback.

🌱 Growth Mindset

You believe that there are always opportunities to improve and learn, especially in the face of mistakes, failure, or setbacks. You see potential everywhere, and actively take steps to learn and grow.

💁 Customer Centric

You’re obsessed with creating an unparalleled customer experience. You lead with compassion, anticipate customer needs and wants, and bring ease and calm to all interactions—knowing every customer interaction is an opportunity to amaze.

🎯 Purposeful & Proactive

You don’t do something just because. You can clearly articulate the rationale behind your work. You are proactive and seek out feedback to iterate on your work.

MUST HAVES

• Bachelor's degree in Business, Communications, or a related field preferred
• 2+ years of experience in customer service, operations coordination, or a related role, preferably in the insurance, financial services, or consumer services industry
• Proficiency in CRM systems and office software (e.g., Microsoft Office, Google Suite, Salesforce).

WHAT WE VALUE @ SIGNAL

🌔 We’re obsessed with finding a better way. Never settle for less.

🪄 We amaze every client, every time. A great company is built one client at a time.

🏃 We act with a sense of urgency. We use our best judgment to act urgently on the right things at the right time.

👀 We raise our level of awareness. Everything starts with awareness. We’re curious and alert to what is happening around us.

🏈 We find inches everywhere around us. There are thousands of opportunities to make an impact. We take those opportunities and act.

🧭 We do the right thing. Sticking to the highest standard of integrity is not optional.

💪 We have strong opinions, loosely held. It’s not about WHO is right, it’s about WHAT is right.

❓ Simplicity is Genius. Simplicity doesn’t just clarify; it makes things better for everyone. It’s that simple.

🙏 Ideas are valued, execution is worshiped. Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone.

🤝 We are the “they”. Using the word "they" leads to blame-shifting and a lack of empathy. WE are empowered to fix things, to be proactive, to find a solution.

SIGNAL HUBS

Signal Advisors is a remote company with team members all across the country. Over the years, we’ve realized the benefits and limitations of being fully remote. In order to foster culture and innovation that best serves our customers, a portion of our team is hybrid depending on their location. For this role, we require team members to be physically located in Detroit, or surrounding suburbs, or near one of our “Signal Hubs” across the US.

• Locations:
• • Signal HQ- Detroit, MI
  • Lawrence, Kansas (including Topeka and Kansas City)
  • Tucson, Arizona
  • Phoenix, Arizona
  • Minneapolis, Minnesota
  • Des Moines, Iowa
  • Atlanta, Georgia (northern metropolitan area)

We offer a competitive relocation package for those interested in moving to Signal HQ- Detroit and surrounding suburbs!

COMPENSATION & BENEFITS

The US base salary for this full-time position is determined by role, level, and location. Individual pay is determined by work location and additional factors, including interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.

In addition to salary, our team members benefits include:

• Medical, vision, and dental coverage
• FSA or HSA-eligible health plans
• 3% 401(k) company contribution with no vesting period
• Parental leave
• Learning & Development stipend
• Wellness programs
• Flexible PTO Policy
• 10 company-wide holidays
• $500 for your home office setup
• Remote friendly company
• Annual all-company retreat
• Competitive equity package based on on role and level

Our company is committed to building a team that represents the many dimensions of diversity. We know underrepresented groups have been systematically excluded from certain spaces, and we strongly encourage you to apply in honor of the background and identities you embody, including location, background, race, gender, sexual orientation or any other personally defining attribute. We’re imperfect communicators, so think of our job postings as just the start of the conversation. Take the leap — you might just be the perfect person for one of our open roles, even if you don’t fully match the job description.