Software Startup | Complex Problems, Real Customers | Designing Solutions for Construction

About RIVET

RIVET is how construction labor gets to work. RIVET’s software platform transforms the way contractors manage, plan, schedule, and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.

The Role

As a Junior Solutions Architect at RIVET, you'll own the technical execution that keeps our customer integrations running smoothly and solidifies RIVET’s value to customers. Integrations are make-or-break for us: integrated customers have a ~99% retention rate, while unintegrated ones are high churn risks. We’ve grown to hundreds of active integrations, and it’s time to scale how we support them. Your job is to own the day-to-day execution by troubleshooting issues, fulfilling customer requests for changes and new capabilities, building net-new integrations for onboarding & existing customers, and serving as the technical voice on customer calls. This role sits on our Customer Success team and reports directly to our Solutions Architect, with regular collaboration across Sales, Product, and Engineering.

This role blends hands-on execution with systems thinking. You'll spend most of your time solving immediate customer needs — and that work matters deeply to retention. You'll also dedicate time building a scalable Integrations function: spotting patterns in what breaks, proposing process improvements, and building new automation. We're looking for someone who can execute well today while actively thinking about how to make tomorrow better. You'll need to be comfortable with ambiguity, context-switching between multiple customer priorities, and building solutions where processes don't yet exist.

As the role matures and our integration systems stabilize, there's real runway to grow. Longer-term, integrations is evolving from a retention play into a revenue driver, opening opportunities to take on more strategic implementation work, influence how we package and sell integrations as a service, or move toward solutions architecture. If you're someone who sees technical expertise as a foundation (not a destination) and wants to build the business skills that will endure, this role has legs.

What You'll Do

• Maintain and troubleshoot live customer integrations, resolving issues quickly to minimize escalations and free up senior leaders for strategic work
  
• Build net-new integrations for onboarding customers, owning the technical implementation from requirements gathering through delivery and handoff
  
• Fulfill discrete customer requests for integration changes, additions, and customizations while serving as the technical point of contact on calls
  
• Manage Statements of Work, set realistic timelines, and proactively communicate status and blockers to customers and internal stakeholders
  
• Identify patterns in recurring integration failures and proactively execute process improvements that improve future efficiency via reduced manual work and ticket volume
  
• Document processes, build SOPs, and contribute to automation efforts that make the integration system more scalable
  
• Expand RIVET’s integration ecosystems by scoping new partner integrations and continuously improving existing connections
  
• Collaborate cross-functionally with CS, Sales, Product, and Engineering to ensure seamless delivery and alignment on customer needs
  
• Leverage AI tools to accelerate technical work and stay ahead of how automation is changing the role

What You'll Bring

• Bachelor's degree in a technical discipline (computer science, engineering, math, or related field) OR 6+ years of relevant technical work experience
• 2+ years in a technical role working with data pipelines, data engineering, or software engineering (not business intelligence/dashboard work)
• Proficiency with ETL best practices based on hands-on work experience (not just coursework or certifications)
• Understanding of integration and application development lifecycles
• Knowledge of integration architectures and software development frameworks
• Strong communication skills with the ability to translate technical complexity for non-technical audiences
• Exceptional attention to detail and organizational skills to manage multiple customer projects simultaneously
• Proactive, figure-it-out mentality with comfort working in ambiguity and building processes where they don't yet exist
• Willingness to travel occasionally for customer meetings as business needs require

Even Better

• Customer-facing experience at a SaaS company, or background in professional services/consulting
  
• Experience building software-to-software integrations
  
• Ability to balance a high volume of concurrent projects and frequent context-switching between customer requests
  
• Exposure to building AI-infused systems or leveraging AI tools to accelerate technical work
  
• Interest in the commercial side of technical work and understanding how integrations drive retention and revenue

Benefits to Help You Bring Your Best Self to Work

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• 401(k) matching
• Employee stock option program
• Free on-site parking
• Vacation and paid holidays
• Free weekly lunches

RIVET believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.