Customer Support Lead
Ordo
Customer Service
Posted on Aug 28, 2025
Anywhere, USA
What we're looking for
Ordo is America’s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead to build an AI-first, modern support system designed for faster responses and & less human work. As our Customer Support Lead, you will be laying the foundation for how we support our school partners and address issues and problems as they arise. You will also manage our existing Customer Support team and direct our resources efficiently. Ultimately, you will ensure the success of our schools and our chefs.
What you’ll do
Build the customer support function into a place of trust, better than any one person or account manager
Respond to escalations and priority support tickets
As new issues arise, you’ll organize a response, categorize and triage appropriately, and automate what you’ve done to ensure it doesn’t happen again
Own Elastic metrics - set up dashboards, work deep in data system
Automate our existing systems (built on Twilio, Ticketing, SendGrid, etc.)
Manage our customer support team
Who you are
Previously led customer support at a venture-backed, early-stage startup before
Not a firefighter necessarily, but someone who prevents fires and builds processes and protocols to address them
AI-obsessed—your answer to problems should be to build systems and automations, not throw more people at it
Not afraid to hop on a call with a school immediately to resolve an issue
You’re a workhorse–every day is different and things happen, but you take it in stride
Strong attention to detail and sound judgment
Experience working in schools or serving schools is a plus
About Us
Ordo is the fastest-growing school lunch program in America. Our goal is to bring fresher food to billions of students nationwide.
Join us on our mission to reinvent the lunchroom! 🍕
Why Join Ordo?
🚀 Join a fast-growing startup working on important problems affecting real people everyday.
📈 59M students in the US deserve better lunch; this is a $50B market.
♾️ Be part of a significant, impactful company that will be around forever.
📍 Flexibility of working from home or anywhere in the world.
What to Expect
💸 Competitive salary + equity package
📈 Generous stock options.
🏥 BCBS health, vision, and dental benefits.
👨💻 100% remote with unlimited PTO, with flexible work hours
🏋️ Small and close-knit team that gets things done.
🤝
Ordo is committed to providing a work environment that is all-inclusive while being free of any and all prejudices. Whether you are working in person or remotely, your race, cultural background, socioeconomic origin, and sexual orientation will never determine whether or not you are hired or dictate how you will be treated in the workplace. Employees will only be employed in respect of their qualifications/merit, work ethic, and enthusiasm for the success of the company.
How to Apply
Just send us an email!