Why you'll love this role

The Operations Manager is a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfilment, labor management, quality assurance, inventory accuracy, and materials procurement. The Operations Manager will work cross-functionally with the business teams as they develop short and long-term growth strategies.

What you'll do

• Establish team member responsibilities to meet the daily business demands and productivity targets
• Leading and developing a team
• Ensure accurate and on-time fulfilment and shipment of all customer orders
• Supervise and train the operations team to optimize quality and productivity for a high growth environment
• Proactively identify and lead process improvement initiatives
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Manage raw materials procurement and inventory levels
• Support digital asset management for the online product catalog
• Develop, implement and maintain standard operating procedures
• Provide reporting on daily, weekly and monthly key performance metrics
• Maintain accurate inventory through proper inventory management and cycle count procedures
• Establish and manage an operations budget
• Work cross-functionally with all departments to identify, develop and execute on process improvements

About you

• Minimum 5 years of people management experience in a warehouse operation or distribution environment
• Fluent in English
• Bachelor's Degree
• The ability to thrive in an ambiguous environment
• Strong analytical and problem-solving skills
• Demonstrated experience with effectively delegating and managing time
• Demonstrated experience with setting and communicating clear expectations and measuring performance results

Nice-to-have skills

• Lean / Six Sigma certifications a plus
• E-commerce industry experience
• High-volume pick-and-pack warehouse experience